
Research on the Satisfaction Impact Factors of China-Eurasia Expo: From the Perspectives of Local Residents and Exhibitors
Jianglong LI, Wei LIU, Yueyang FENG, Zongshui WANG, Hong ZHAO
Journal of Systems Science and Information ›› 2020, Vol. 8 ›› Issue (2) : 116-129.
Research on the Satisfaction Impact Factors of China-Eurasia Expo: From the Perspectives of Local Residents and Exhibitors
Understanding the satisfaction impact factors of China-Eurasia Expo is important to hold and improve the Expo. This paper divides the impact factors of satisfaction into local residents and exhibitors' aspects. Firstly, this paper constructs a five-dimension conceptual model to measure the local residents' satisfaction which consists of the degree of promoting economic development, environmental protection, cultural quality, urban convenience and urban brand image of the China-Eurasia Expo. 898 valid questionnaires were collected and structural equation model (SEM) was used to validate the constructed model and the proposed hypotheses were proved; the path coefficients of cultural quality, urban convenience and urban brand image to locals' satisfaction are all greater than 0.90, indicating that they have high impacts on local residents' satisfaction, while the path coefficient of the degree of promoting economic development to residents' satisfaction is 0.695, indicating a relatively low impact. Secondly, this paper constructs a five-dimension conceptual model of exhibitors' satisfaction which includes infrastructure, management level, service quality, organizing effect, and advancement. 708 valid questionnaires were collected and SEM was used to valid the constructed model and the proposed hypotheses. The results show that the five path coefficients to exhibitors' satisfaction are higher than 0.7, all hypotheses were proved.
local residents / exhibitors / China-Eurasia Expo / satisfaction / impact factors {{custom_keyword}} /
Table 1 Items of locals resident' satisfaction |
Dimension | Questionnaire items | Dimension | Questionnaire items |
Promotion of economic development | X1: Increased the employment opportunities of urban local residents | Improvement of Urban Convenience | X16: Increased opportunities for local residents to participate in international activities |
X2: Expanded the scope of goods and services in cities | X17: Increased consumption opportunities for urban local residents | ||
X3: Increased the local business opportunities | X18: Enhanced amusements for urban local residents | ||
X4: Increased the locals residents' income | X19: Improved the convenience of city travel | ||
X5: Promoted local investment attraction | X20: Improved public security in cities | ||
Promotion of environmental protection | X6: Enhanced the environmental awareness of locals | X21: The construction of exhibition facilities improves urban infrastructure | |
X7: Improved the beautify the urban environment | Promotion of City Brand Image | X22: Promoted the image of the city as an international metropolis | |
X8: Reduced the noise and garbage near the embassy | |||
X9: Increased frequency of locals participating in environmental protection activities | X23: Increased local residents' sense of pride | ||
Promotion of Cultural Quality | X10: Improved the moral level of local residents | X24: Improved domestic influence of the city | |
X11: Improved the level of Mandarin and foreign languages of locals | |||
X12: Deepened locals' understanding of urban history and culture | X25: Promoted the | ||
X13: Promoted the cultural exchanges between locals and exhibitors | |||
X14: Promoted the improvement of the civilized degree of folk customs and customs. | X26: Improved the city popularity | ||
X15: Promoted the improvement of locals' sense of unity |
Table 2 Descriptive statistics |
Dimensions and variables | Mean Value | Standard deviation | Cronbach's | Dimensions and variables | Mean Value | Standard deviation | Cronbach's | ||
Economic development | X1 | 4.85 | 0.908 | 0.798 | Urban Convenience | X16 | 4.68 | 0.926 | 0.733 |
X2 | 5.04 | 0.796 | X17 | 4.57 | 0.95 | ||||
X3 | 4.99 | 0.833 | X18 | 5.1 | 0.887 | ||||
X4 | 4.72 | 0.853 | X19 | 4.91 | 0.817 | ||||
Environmental protection | X6 | 4.7 | 0.854 | 0.696 | X20 | 4.77 | 0.864 | ||
X7 | 5 | 0.874 | X21 | 4.92 | 0.799 | ||||
X8 | 4.84 | 0.999 | City Brand Image | X22 | 4.96 | 0.836 | 0.818 | ||
X9 | 4.81 | 1.04 | X23 | 4.65 | 0.939 | ||||
Cultural Quality | X10 | 5.03 | 0.912 | 0.833 | X24 | 4.69 | 0.896 | ||
X11 | 4.97 | 0.856 | |||||||
X12 | 4.82 | 0.841 | X25 | 4.79 | 0.859 | ||||
X13 | 4.79 | 0.9 | |||||||
X14 | 4.58 | 0.903 | X26 | 4.64 | 0.921 | ||||
X15 | 4.73 | 0.874 |
Table 3 Fitness indicators |
Fitness index | CMIN/DF | NFI | RFI | IFI | TLI | CFI | RMSEA |
Numerical value | 4.776 | 0.885 | 0.854 | 0.906 | 0.881 | 0.906 | 0.065 |
Table 4 Items of exhibitors' satisfaction |
Dimension | Questionnaire items | Dimension | Questionnaire items |
Infrastructure | X1: The convenience of transportation in the Expo host city | Service quality | X15: Guidance service of the Expo |
X2: Accommodation conditions of the Expo | X16: Service quality of the security personnel | ||
X3: Dining facilities of the Expo | X17: Basic services such as hydropower | ||
X4: Hygienic conditions of the Expo | X18: Catering service of the Expo | ||
X5: Communication facilities of the Expo | X19: Transportation services quality | ||
X6: Medical facilities of the Expo | X20: Communication services quality | ||
X7: Logistics facilities of the Expo | X21: Logistics service quality | ||
X8: Emergency management facilities of the Expo | X22: Medical services quality | ||
Management level | X9: Management and coordination ability of the Expo managers | X23: Service quality during emergency processing | |
X10: Work efficiency of the Expo Staff | X24: Volunteer Service quality | ||
X11: Rationality of the venue layout | Organizing effect | X25: Number of buyers | |
X26: Buyers quality | |||
X12: Staff quality of the Expo | X27: Quantity and quality of transactions | ||
X28: The effect of Expo publicity on trade promotion | |||
X13: Convenient and efficient workflow during the Expo | Advancement of exposition | X29: The degree of the Expo internationalization | |
X30: The degree of the Expo specialization | |||
X14: The ability to dispose security incidents of the Expo | X31: The degree of the Expo marketization | ||
X32: The degree of the Expo branding |
Table 5 Descriptive statistics |
Dimensions and variables | Mean Value | Standard deviation | Cronbach's | Dimensions and variables | Mean Value | Standard deviation | Cronbach's | ||
Infrastructure | X1 | 4.81 | 0.981 | 0.833 | Service quality | X15 | 4.71 | 0.913 | 0.856 |
X2 | 5.04 | 0.817 | X16 | 4.64 | 1.021 | ||||
X3 | 4.97 | 0.854 | X17 | 4.54 | 1.046 | ||||
X4 | 4.7 | 0.902 | X18 | 5.07 | 0.911 | ||||
X5 | 4.56 | 1.022 | X19 | 4.81 | 0.972 | ||||
X6 | 4.65 | 0.894 | X20 | 4.25 | 1.135 | ||||
X7 | 4.99 | 0.91 | X21 | 4.74 | 1.005 | ||||
X8 | 4.83 | 1.063 | X22 | 4.63 | 1.038 | ||||
Management level | X9 | 4.77 | 1.135 | 0.815 | X23 | 4.54 | 1.008 | ||
X10 | 4.99 | 0.993 | X24 | 4.5 | 1.058 | ||||
X11 | 4.94 | 0.906 | Organizing effect | X25 | 4.78 | 0.898 | 0.807 | ||
X26 | 4.6 | 0.985 | |||||||
X12 | 4.78 | 0.892 | X27 | 4.53 | 0.981 | ||||
X28 | 4.32 | 0.997 | |||||||
X13 | 4.76 | 0.958 | Advancement | X29 | 4.52 | 0.97 | 0.886 | ||
X30 | 4.63 | 0.983 | |||||||
X14 | 4.56 | 0.941 | X31 | 4.63 | 0.992 | ||||
X32 | 4.68 | 0.94 |
Table 6 Fitness indicators |
Fitness index | CMIN/DF | NFI | RFI | IFI | TLI | CFI | RMSEA |
Numerical value | 2.751 | 0.896 | 0.876 | 0.931 | 0.917 | 0.930 | 0.050 |
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